Just culture

Context and definitions

The priority development of Just Culture as a part of the Safety Culture aims at ensuring the correct attitude of BULATSA’s employees to the provision of safety, the importance of the reporting system of occurrences related to safety and their investigation, as well as the decisions of BULATSA’s management for ensuring and constantly improving the levels of safety through a constant systematic approach. The provision of high levels of safety is of great benefit to society and is a guarantee for the sustainable development of aviation business.  

Under the meaning of this Culture:

  • Just Culture means a culture in which front-line operators and others are not punished for actions, omissions or decisions taken by them which are commensurate with their experience and training, but where gross negligence, wilful violations and destructive acts are not tolerated.
  • Reporting person is a natural person (employee) who reports occurrence or other information related to safety.

1. General Terms

  • The management of BULATSA undertakes the observance of the principals contained in the European and national legislation related to the creation, maintenance and development of a conscious Just Culture as a part of an integral, positive and proactive safety culture.
  • This Culture covers all activities of the enterprise related to ATM/ANS provision and is applied inasmuch as it does not conflict provisions of the applicable Bulgarian legislation.

2. Main Purpose

The main purpose of the present Culture is to raise the level of safety in ATM/ANS provision through encouraging the aviation occurrence reporting, in a transparent, correct and impartial attitude to the reporting persons and those mentioned in the respective reports.

3. Basic Principles

  • The Just Culture towards BULATSA’s employees is expressed in proactive activities of the enterprise’s management to ensure the trust of the personnel, which is necessary for the implementation of a successful and developing safety management system, the improvement of aviation occurrence reporting culture and the determination of the possible factors having impact on the level of safety in ATM/ANS provision.

  • The management of BULATSA ensures the confidentiality and protection of personal data of the reporting persons and the persons mentioned in the aviation occurrence reports, in accordance with the provisions of the applicable European and national legislation.

  • Inasmuch as the present Culture does not provide otherwise, the voluntary and the mandatory aviation occurrence reports cannot be used against the reporting person or the persons mentioned in report for the purposes of disciplinary proceeding.

4. Scope

The application of the main purpose and principles of this culture pertains to:

  • Ensuring the levels of safety.

  • The reporting persons or the possible reasons for future occurrences.

  • The established personal human errors in the process of conduction of aviation occurrence investigations.

  • The proposals made by employees for changes and improvement of the working procedures for ATM/ANS provision.

  • Ensuring the feedback to the employees after analysis of their reports, occurrence investigations and their results, as well as the undertaken measures for risk reduction and recommendations for ensuring the levels of safety.

  • The introduction of full transparency and clarity regarding the acceptable and unacceptable conduct.

5. Equity toward Errors

With the present Culture the management of BULATSA guarantees equity in the analysis of errors and omissions made by BULATSA’s employees in the process of ANS provision.

6. Disciplinary Responsibility

The management of BULATSA guarantees that on the ground of the voluntary and mandatory aviation occurrence reports no disciplinary measures shall be undertaken against the reporting person or the persons mentioned in reports for actions, omissions or decisions made, commensurate with their experience and training, except for: 

  • In the case of intentional breach of the applicable legislation or working duties;

  • In the case of evident, gross and serious neglecting of obvious risk and extremely serious neglecting of the professional responsibility in performing the working duties for undertaking measures, obviously necessary in the respective circumstances, which lead to foreseeable harm to a natural person or asset, or to substantial decrease of the established levels of safety.