Quality Management System | BULATSA

Quality Management System

In accordance with the requirements of Regulation 1035/2011 of the European Commission, a quality management system has been introduced in the Bulgarian Air Traffic Services Authority (BULATSA), as a part of the Integrated Management System (IMS). The integrated management system also encompasses the areas of environment, health and safety at work and information security. The documented and certified according to international standards ISO 9001, ISO 14001, BS OHSAS 18001 and ISO/IEC 27001 Integrated Management System forms an integral part of the overall management system in BULATSA.

Documented and certified as per ISO 9001, the quality management system is an integral part of the overall management system in BULATSA and aims at:

  • provision of air navigation services which comply with the applicable regulatory requirements, clients’ requirements and other stakeholders’ requirements;
  • taking into account the risks and the opportunities specific for our activity and environment, managing them for achieving the strategic goals and improving the efficiency of the enterprise;
  • to confirm with a certificate issued by an independent accredited certification body that the activity of the enterprise complies with the ISO 9001 standard.

The Quality Policy is based on the commitment of the enterprise to meet the requirements of its clients within the framework of the regulatory basis and the corporative requirements regarding the efficiency and the achievement of the objectives (with priority of the safety requirements).

ISO 9001 certificate under UKAS accreditation
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